FAQs
Ordering Questions
Is your ordering system secure?
Yes, we do have a fraud protection system in place and information is secured with shopify security systems.
What payment methods can I use?
We accept all major credit cards, PayPal, Apple Pay, and Shop Pay Installments.
Why do I get an error message every time I try placing an order?
This is a common issue that happens to many customers. If you did not get an order confirmation email or get to a confirmation page, that usually means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card.
Can I cancel my order?
Customers can cancel their own order within 1 hour of placing it directly from the confirmation page.
If more than 1 hour has passed, we recommend contacting our support team as soon as possible. While we’ll do our best to catch the order before it is processed, please note that we ship orders quickly and cancellation may not always be possible.
Shipping Questions
How much does shipping cost?
Shipping is $5 for orders under $80. Orders of $80 or more qualify for free shipping.
How quickly do you process and ship your orders?
We aim to get your order to you as quickly as possible.
- Production: 1–3 business days
- Shipping: 9–14 business days
- Total fulfillment time: 10–17 business days
Once your order has been shipped, you’ll receive a shipping confirmation email with tracking information.
Please note that shipping times may vary depending on your location, carrier delays, holidays, or periods of high order volume.
How can I track my order status?
Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.
Note: Please give the tracking number 24-48 hours to update.
Delivery Questions
I received the incorrect Item/Color/Size
We first we would like to sincerely apologize if you’ve experienced this issue—although it’s extremely rare, we understand how frustrating it can be.
Please reach out to us as soon as possible as we do have a 7 day notice policy and may not be able to assist past time time period from delivery of your package.
Please double-check your confirmation email to ensure that the item you received does not match what was on the confirmation.
If the item received is incorrect, please email our support team at Angelixapparelsupport@gmail.com with the following information:
- Order Number
- Photo of the incorrect item, clearly showing the size and the packaging it came in
I didn't receive my order, what can I do?
We completely understand how frustrating it can be to receive a delivery notification—only to find no package in sight. While it may seem unusual, carriers sometimes mark packages as "delivered" prematurely, with the actual delivery occurring later. We’ve seen this happen often, though there’s still no clear explanation for why it occurs.
Here’s what we recommend:
- Please allow 2 business days from the marked delivery date. In many cases, the package arrives during this window.
- During that time, we also suggest checking around your property, with neighbors, or even asking your mail carrier if they’ve seen the package.
If it’s been more than 2 business days and the package still hasn’t arrived, feel free to reach out to us at Angelixapparelsupport@gmail.com or further assistance.
I'm missing items from my order
We strive to ensure every order is accurately packed and delivered, in some cases items are shipped from different fulfillment centers or in multiple packages and would recommend checking your order status to see if any items are still not shipped before opening a claim. However, if you believe an item is missing from your order, please review the policy below:
- Any missing item(s) must be reported within 7 days of the delivery date.
- How to Report:
Please send us an email to Angelixapparelsupport@gmail.com including the info belowYour order numberA model number or name of the missing item(s)Photos of the packaging and packing slip received - Investigation Process:
Once your claim is submitted, we will review shipment records, including packing and carrier information, to verify the discrepancy.
*Claims reported after the 7-day window may not be eligible for review or replacement.
Product Questions
Do you have a sizing chart?
Different products have different sizing in regard to the fitting requirement. On most of our items we usually state in the product description how the items fit.
Washing instructions?
For most of our products we do recommend washing with cold water on gentle setting and hang drying for the best outcome, we would not recommend using a dryer as they might create premature wear or shrinkage of the products.
Some products can shrink more considerably than others depending on the materials used, for example a 100% cotton item is going to have a tendency to shrink more than a 100% polyester. Items that have been washed are not eligible for returns or exchanges.
General Questions
How can I contact you?
If you have any questions about your order, please feel free to email us at angelixapparelsupport@gmail.com
I sent an email and haven't heard back?
We respond to e-mails as quickly as we can however during high volume launches/sales please expect to hear back within 24 - 48 hours. We usually do not respond back to e-mails over the weekend.